Shipping Policy

Last Updated: September 25, 2026

At Souqorax, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days, where available

Please note that delivery estimates are approximate and may be affected by factors outside our control, including weather, customs processing, carrier delays, holidays, or unexpected logistical issues.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, shipping method, and applicable promotions.

From time to time, we may offer free shipping promotions. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, you will receive it by email after your order has been shipped.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team for assistance.

5. International Shipping

We may ship to selected countries and regions. International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

6. Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing.

7. Delayed or Lost Packages

While we work with reliable shipping carriers, occasional delays may occur.

If your order appears to be delayed, please check the tracking information first. If the package has not arrived within a reasonable period after the estimated delivery window, contact us and we will investigate the issue with the carrier.

Once an order has been handed over to the shipping carrier, delivery delays caused by the carrier, customs, weather, or other circumstances beyond our control may not be directly controlled by Souqorax.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with:

• Your order number

• Photos of the damaged package

• Photos of the damaged product

• A brief description of the issue

We will review the situation and work with you to determine the appropriate solution in accordance with our refund or replacement policy.

9. Multiple Items in an Order

Depending on product availability, warehouse location, or shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking information for each shipment.

10. Questions About Shipping

If you have any questions regarding your order or our shipping policy, please contact our customer support team:

Email: [Your Support Email]
Store: Souqorax
Website: [Your Store URL]

We are happy to assist you with any shipping-related questions.

Thank you for shopping with Souqorax!